Submit product feedback

Purpose and scope

Give actionable feedback that can be assessed for a customer-specific agreement or the shared product roadmap.

Use this guide as orientation, then rely on the signed agreement, current policy or named support response where those sources set a more specific obligation.

Prepare the right information

• The workflow and role affected.
• What happened and the desired outcome.
• Impact, frequency and supporting evidence.

Follow the controlled process

1. Frame the needState the desired outcome, affected product and accountable contact. For submit product feedback, avoid assumptions that have not been confirmed in writing.
2. Review and decideUse the current governed source, record material questions and obtain approval from the person who owns the decision.
3. Retain evidenceKeep the final reference, date, decision and any follow-up action together so a later reviewer can reconstruct what happened.

Expected record

• A classified feedback record.
• A customer-specific or general-product decision.
• An owner and communication path.

Security and disclosure boundary

• Never send passwords, authentication codes, private keys or recovery codes to Obedience staff.
• Share the minimum customer, project and commercial information needed for the stated purpose.
• Public documentation explains controls and responsibilities without publishing exploitable topology, credentials or confidential implementation detail.