Understand cancellation and retention options

Purpose and scope

Review consequences, export needs and any genuine retention offer before confirming cancellation.

Use this guide as orientation, then rely on the signed agreement, current policy or named support response where those sources set a more specific obligation.

Prepare the right information

• The account and contract reference.
• Reason for cancellation and required date.
• Export, handover and data-deletion needs.

Follow the controlled process

1. Frame the needState the desired outcome, affected product and accountable contact. For understand cancellation and retention options, avoid assumptions that have not been confirmed in writing.
2. Review and decideUse the current governed source, record material questions and obtain approval from the person who owns the decision.
3. Retain evidenceKeep the final reference, date, decision and any follow-up action together so a later reviewer can reconstruct what happened.

Expected record

• An informed cancellation decision.
• Any accepted offer recorded clearly.
• Export, closure and retention actions.

Security and disclosure boundary

• Never send passwords, authentication codes, private keys or recovery codes to Obedience staff.
• Share the minimum customer, project and commercial information needed for the stated purpose.
• Public documentation explains controls and responsibilities without publishing exploitable topology, credentials or confidential implementation detail.